Installing Reader software (Reader for PC/Mac)
Turn on your computer, connect your computer to the internet, and then connect the Reader to your computer using the supplied USB cable.
After persisting with Sony e-mail support with multiple unsuccessful solutions and multiple day waits between e-mails. (The last one was 11 days) they finally came through with the answer. 'With regard to the reader for PC issue on your MAC system.
When [Do you want the computer to recognize this device?] appears, tap [Yes]. See Details.
To install on Windows computers:
Follow the on-screen instructions to complete the installation of the Reader software.
When transfer is complete, click “Disconnect” on the Reader software, and then disconnect the USB cable from the Reader. After a short time, the [Home] screen will appear.
When you transfer data to the microSD card, insert the microSD card to the Reader in Step 2.
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For details on the system requirements for the Reader software, see Details.
For details on supported file formats, see Details.
Hi,
Sorry for the delay.
Please try and perform these steps.
Step1: Please try and delete all the temp, %temp% and prefetch files.
In the search, type %temp%. Select all and delete it. Type prefetch in the search box and select all, delete it.
Step2: Optimize and reset the IE.
You can follow the link below to reset the IE.
Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature
You can also try with different browser and check if it helps.
If the issue persist then disable Security software and check.
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Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
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If the issue continues then try with a different Internet Connection. You can check with wireless or vice versa.
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Thank You.